As a one-man IT department, I needed something that was easy and quick. Still, for something that's free it isn't bad and I'd still use it in a small environment. The only downsides were as a solution it didn't scale well (no central monitoring or management) and AD support wasn't good at all. Now, we USED to run RealVNC on all our workstations and it did work. With TeamViewer or LogMeIn running as a service, I can remote in and either watch what the user is doing or take over without any further intervention on the user's part. I also don't want to have to explain to someone how to start a session over the phone. When a user is having trouble with a machine the LAST thing I want them to do is open another web browser window. Things like or WebEx or other web interface programs are great for collaboration, not so great for support. LogMeIn is cheaper up-front, but the monthly charges add up to more than the cost of TeamViewer before the first year ends. In that case Teamviewer paid for itself in the first month. In my case I have 200 workstations and 10 remote servers spread across the state. If you're only supporting 10 workstations then Teamviewer may be out of your price range. Looks really slick and requires no admin privileges for your domain end-users even! Yeah, you can have a link to '' but you can also send a link to your company's customized, clean sexy TeamViewer QuickSupport module with your logos and color scheme embedded. Looks SO ugly and cluttered from my end I find it tiny and distracting and squashed by default. I couldn't say enough good things about teamviewer for the price!Īs for and logmein specifically. The built-in helpdesk on the high end one literally handles everything, even billing and time accounting. I can take one look at my TeamViewer list, and it will give me 20 service call leads due to hard drives full, patches needing to be applied, anti-virus alerts. Want to justify the price? Use it as a tool! Not a toy! Ditch RDP. I use TeamViewer all the time, and resort to RDP for server connections only if I absolutely have to. Good for servers, but Teamviewer is still by far, much, much better. Why even bother with RDP for anything when you have Teamviewer if you are not in the same building/physical network? Plus RDP is so invasive, re-sizes your clients screens, messes with their personalized multi-desktop layouts. TeamViewer is ~$699, and does what many other tools do in an amazing fashion. We are computer techs/IT Professionals If we were Auto-Mechanics or Handymen, we'd have a tool box full of 90-some shiny metal thingys that would be 4x that amount. I personally feel Teamviewer is well worth the money. The main reason we ended up going for teamviewer was the lack of a monthly fee.after doing the math with all the users we have we figured logmein was going to be more expensive in less than 2 years.and I'm sure we'll be using this much longer than 2 years.Įdit: Also the ability to have more than one person remote in at the same time was pretty huge for us as eat feature. Another really nice feature for windows servers in particular is that they have the built in Ctrl + alt + delete button right on the UI so you can login no problem (for those of us that don't always think ahead.) We also opted for the corporate license because we do use it daily.often times for a full 8 hour work day or longer, and we needed to have multiple sessions open at the same saves our visual merchandising director hours of time going between our 7 different studios. We actually purchased a corporate 's steep up front, but there are no recurring costs and there are no limits on how many stations you can install it on which was pretty important for us (we have it on about 50 stations at the moment with a few mobile devices as well.crosses platforms flawlessly). Teamviewer is definitely my favorite out of the third-party remote options.
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